Providing Quality Service is an online course developed by Tourism HR Canada.  It covers 18 customer service related skills, including communicating clearly, responding to customer concerns, dealing with difficult situations, and working with others.  The National online customer service program can be used by Industry as training for new hires as well as a refresher program for experienced front line staff.  Specific Modules can be used to prepare secondary students for co-op placements and can also be incorporated into entry level skills programs.